PRIVACY

Privacy Statement for Elcomponent

Elcomponent Ltd is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the Elcomponent website, speak to a member of our customer services, or otherwise interact with Elcomponent.

 

What personal information does Elcomponent collect?

Elcomponent collects personal information from you when you provide it to us directly, or through your use of our website, for example:

•Information about yourself and the company you work for, when you register for an account with us. This may include your name and contact details, your company name and company details, information about your role in the company.

•Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.

•Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us.

•If you interact with one of our sales staff, for example at an exhibition or customer premises.

• Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you.

 

How does Elcomponent use my personal information?

Depending on how you use, your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:

•To fulfil your order and/or provide you with the services you have contracted for.

•To maintain your account with us.

•To manage and respond to any queries or complaints to our customer service team.

•For market research, e.g. we may contact you for feedback about our products and services.

•To send you marketing messages where we have your consent or are otherwise permitted to do so.

•To comply with our legal and regulatory obligations.

 

We rely on the following legal bases, under data protection law, to process your personal information:

•Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

•Because it is in the legitimate interests of Elcomponent and your company, where you are submitting orders on your company’s behalf.

 

•Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

 

With whom does Elcomponent share my personal information?

Elcomponent needs to share information with certain selected third parties in order to operate our business:

•Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimization), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies). On occasion, we also share personal information with our professional and legal advisors.

•Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.

•Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.

•Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.

 

Where does Elcomponent store my personal information, and how long for?

We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the cookie policy.

 

Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

 

What does Elcomponent do to protect my personal information?

Elcomponent always aim to deliver the highest level of service and security to our customers.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

•128 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction.

• No Sensitive credit card information is stored on our in-house systems .

 

 

How does Elcomponent use my personal information for marketing?

Elcomponent may send you emails or call you regarding Elcomponent products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.

 

It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company and your purchase activity.

 

If you no longer want to hear from us, at any time you can:

•Unsubscribe from emails by clicking on the link in each email

•Email us at: sales@elcomponent.co.uk

 

You may also see adverts for Elcomponent on third party websites, including on social media.  Where you see an ad on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

 

How can I access, update, correct or delete my personal information?

Under UK data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and Elcomponent will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

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Contact Us

For questions regarding this privacy notice or how we use your personal data, please click here to see our options of how to get in touch.

 

You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.

 

Updates to this Privacy Statement

We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.